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21st Force Support Squadron

The 21st Force Support Squadron shield. (U.S. Air Force graphic)

The 21st Force Support Squadron shield. (U.S. Air Force graphic)

The 21st Force Support Squadron supports 21st Space Wing personnel and mission partners at Peterson Air Force Base, Schriever Air Force Base and Cheyenne Mountain Air Force Station. Indirect support is provided to all 21st SW geographically separated units. The 21st FSS is comprised of the Airman and Family Readiness Center, R.P. Lee Youth Center, Enrichment Program, Child Development Program, Family Child Care Program, High Frontier Honor Guard, Dining Facility, Fitness and Sports Center, Peterson Club, Aquatic Center, Bowling Center, Silver Spruce Golf Course, Flight Training Center, Outdoor Recreation Program, Arts & Crafts / ITT/Leisure Travel, Education Center, Library, Professional Development: Career Assistance Advisor and the First Term Airman Center (FTAC), Airman Leadership School, Pikes Peak Lodge, Military Personnel Section, Manpower Section, NAF Human Resources Office and Civilian Personnel Section. The squadron also provides administrative support for personnel assigned to the 21st Mission Support Group Staff and Wing Staff agencies assigned to the 21st SW.

The 21st FSS's programs, facilities and services enhance force readiness and esprit de corps. The squadron's administrative offices are in Building 350. The staff strives to provide the best leisure and recreational services ranging from sports and fitness to outdoor adventure. The squadron also manages the transient quarters and lodging facilities, provides mortuary affairs services and honor guard teams and provides all personnel services for the base. The 21st FSS keeps the base community informed of programs, activities and upcoming events through a direct-mail newsletter and an informative Web site, www.21FSS.com. The direct-mail program sends notice of programs to your home address bi-monthly and sends club coupons to club members. Call the marketing and publicity office at 719-556-4598 or DSN 834-4598 to subscribe. FSS events are published weekly in the Space Observer and the Peterson website. Patrons can also subscribe to eNews at www.21FSS.com for the information they want and only the information they want.

Airman and Family Readiness Center
The Airman and Family Readiness Center's (A&FRC) mission is to support readiness by linking individuals and families with the effective resources to meet their professional and personal needs. The A&FRC offers 60 various services under the following nine core program areas: Information and Referral, Personal and Family Readiness, Transition Assistance, Relocation Assistance, Personal Financial Management, Air Force Aid Society, Volunteer, Spouse Employment Program, and the Family Life Education. All services are available to military ID cardholders. The A&FRC is located in Bldg. 350, Suite 1203, and is open from 8 a.m.-4 p.m. Monday through Friday. For more information, call 719-556-6141 or DSN 834-6141.

R.P. Lee Youth Center
A variety of programs are available at the Youth Center, Bldg. 1555, on Peterson AFB. For parents who need child care for their kindergartener through 12-year-old, the School-Age Program offers a before-and-after school program as well as a summer camp. This program is accredited by the National Afterschool Association and provides chances to participate in exciting and educational activities. We have strong Pre-Teen and Teen programs that provide youth with opportunities to participate in BGCA and 4-H clubs, field trips, leadership clubs, and computer labs while also receiving homework help. Additionally, youth can just hang out and play pool or video games, watch movies, or grab a snack at the café. During the summer, teens can participate in Teen Adventure Camps, such as white water rafting, hiking and rock climbing. As a recipient of the excellence in Youth Sports Award from the National Alliance for Youth Sports in 2005, the Youth Sports Program is literally one of the best in the nation. League sports are recreational and include baseball, indoor/outdoor soccer, basketball and flag football. During the summer, youth can choose from a variety of sports camps, such as archery, flag football, baseball, soccer and tennis. For more information on any programs offered at the youth center, call 719-556-7220 or DSN 834-7220 or go to www.21FSS.com

Child Development Program
The Child Development Program is comprised of two centers (Buildings 1350 and 1525) and offers care to 350 children between the ages of 6 weeks and 5 years. Both centers are accredited by the National Association for the Education of Young Children and certified by the Department of Defense. Full-time and hourly care is available at both centers. Additionally, the CDP supports the Give Parents a Break program and Parents Night Out program monthly. A central waiting list is maintained for the entire Child Development Program. For detailed information on the waiting list and enrollment procedures, parents should go to www.21fss.com. Parents can also call 719-554-9577 or DSN 834-9577 for information.
 
Family Child Care Program
The Family Child Care (FCC) program offers an alternative to large-group child care. The 21st Mission Support Group commander oversees the licensures of both on- and off-base military spouses who provide child care in their homes. The FCC Program providers offer full-time, part-time care, and hourly and before-and-after school care. Moreover, FCC providers can accommodate non-traditional care needs such as evening, weekend, and shift work. The FCC Program supports the Extended Duty Care program, Returning Home Care program, and Child Care for PCS program. Becoming a licensed or affiliated FCC provider offers family members a chance to operate a home-based business with minimal start-up costs. The FCC program makes it easy by providing all required training and an extensive, free equipment and supply lending program. For more information on the FCC program for parents or potential providers, call 719-556-4322 or DSN 834-4322 or check out www.21FSS.com. Additionally, a listing of providers is available outside the FCC office, Building 1465, as well as at the Youth Center and Child Development Centers.

High Frontier Honor Guard
The High Frontier Honor Guard fulfills a key role in the quality of life of active duty, retiree and veteran families by providing final tribute for deceased military members on behalf of the president of the United States and the United States Air Force. The High Frontier Honor Guard supports 41 counties in Colorado and eight counties in western Kansas. The area of responsibility of the High Frontier Honor Guard extends from the Utah border to Colby, Kansas, and from the New Mexico border to Longmont, Colorado. This area consists of approximately 93,000 square miles and contains two national cemeteries, located at Peterson Air Force Base, Bldg 1465, next to the base post office. Telephone 719-556-8228/3589 Fax 719-556-8205 DSN 834-8228. Office is open Monday - Friday 8 a.m.-5 p.m. On call seven days a week.

Dining Facility
The Aragon Dining Facility, the Airmen's dining facility in Building 1160, seats 365 and can serve up to 730 at each meal. The dining facility operates seven days a week on an a-la-carte system. Call 556-4782 for the menu recording. Hours Monday thru Friday are 5:30-8 a.m. for breakfast, 11 a.m.-1 p.m. for lunch and 4:30-6 p.m. for dinner. Weekend hours are 6-8 am for breakfast 11 a.m.-1 p.m. for lunch and 4:30-7 p.m. for dinner. Holiday's are 6 a.m.-1 p.m. for brunch, and 4:30-6 p.m. for dinner.

Fitness and Sports Center
The Fitness and Sports Center offers year-round physical conditioning programs for groups and individuals; serving 2,000 active duty, family members and civilians each day. The Fitness Center, located in Buildings 560 and 570, features indoor and outdoor basketball courts; a multi-purpose room; a three-stage indoor climbing wall for novice, intermediate and expert climbers; an indoor running track; outdoor tennis courts; handball and racquetball courts; men's and women's saunas; weight room; the Colorado Room with cardiovascular workout equipment; spinning and personal trainers; a football/soccer field with a quarter-mile track; softball fields; and a 20-station fitness trail. The Fitness Center offers intramural sports, five varsity sports, free aerobics and spinning classes, physical conditioning, monthly fun runs, massage therapy, cardiovascular training, and special tournaments and competitions. Hours of operation are Mon-Fri 4:30 a.m.-10:30 p.m., weekends, holiday and family days 7 a.m.-7 p.m. For information, call 556-4462 or DSN 834-4462.

Cheyenne Mountain Air Force Station
Cheyenne Mountain AFS has three fitness facilities. Gould's Gym inside the mountain has cardiovascular equipment, free weights, and a men's and women's sauna. The second area, in the Technical Support Facility, has weightlifting and exercise equipment, and a co-ed sauna. The racquetball facility has a men's and women's locker room. Cheyenne Mountain also has a softball field and picnic pavilions. Hours of operation are 7 x 24, including holidays. For more information, call 719-474-2286 or DSN 268-2286.

Peterson Club
The Peterson Club is an all-ranks club located in Building 1013 on Stewart Avenue. Lunch is served Monday through Friday. Bingo is featured every Monday & Thursday evening.Stripes Pub is located in the Peterson Club. It features 17 High Def TVs and more than 100 beers; Stripes Pub is open every day at 11 a.m. featuring a great pub food menu. Take advantage of professional party planning and catering services. The club offers a casual lounge, main lounge with fireplace, several party rooms, and a spacious ballroom. Club membership is offered to all military, civilian and contract employees as well as retirees. For more information, call 719-556-4181 or DSN 834-4181.

Aquatic Center
The Aquatic Center is a year-round indoor facility with a wading pool featuring:
*Recreational swimming
*Lap swimming
*Youth swim team
*Swim lessons for all ages (call to schedule)
*Lifeguard courses
*Aerobics
*Special activities
During the winter, the indoor water temperature hovers at a pleasant 81 degrees. Taking a dip in the pool is refreshing at any time. Also available is a water slide; a small physical conditioning area including a Bow flex; lifecycle and cardio training equipment; eight-person therapeutic spa; a dry co-ed sauna; and a handicapped swim lift for the pool. Rent the pool after hours for private parties or schedule a birthday party during open swim. Annual and quarterly passes for frequent users are available giving discounts on group swim lessons. Call 719-556-4608 or DSN 834-4608 for information.

Bowling Center
The Bowling Center is located in Building 406 and offers bowling leagues, squadron functions, glow bowling, a popular snack bar with daily specials, youth birthday parties, bowling lessons and a pro shop. For information, call 719-556-4607 or DSN 834-4607.

Silver Spruce Golf Course
The 18-hole Silver Spruce Golf Course comes complete with driving range, practice greens, chipping green and clubhouse with snack bar (19th Hole Grill), pro shop, locker rooms and a golf club storage area. Golf course advanced green fees are offered to all DoD ID card holders. If you would like more information about fees or services, call 719-556-7414 or DSN 834-7414.

The Flight Training Center
If the sky's your limit, the flight training center is for you. It offers Federal Aviation Administration certification flight training for private, commercial, instructor, and instrument pilots for single-engine, multi-engine, and Airline Transport Pilot certification. All courses offered by the club are Federal Aviation Regulation Part-141 and Department of Veteran's Affairs Administration approved. The center's aircraft are for training, recreational flights, multi-engine training, and temporary duty assignments. The Air Force encourages the use of the center's aircraft as a means to get to temporary duty assignments whenever possible to save money and time. Ground schools for all ratings are available and the flight training center's training school is FAA approved. Military aircraft mechanics can take classes to transfer their military certificate to an FAA certificate. For more information, call 719-556-4310 or DSN 834-4310.

Outdoor Recreation Program
With Colorado's great outdoors right in our backyard, the Peterson outdoor adventure program is your ticket to a world of adventure. Warm weather programs include fishing, camping, rock climbing, ATV trips, hiking, canoeing and whitewater rafting trips. Winter brings day ski trips throughout the season to various resorts; group and private trips are also available. We also offer CPR/first aid certifications, hunter's education and fly fishing classes. The ski shop sells accessories and offers recreational and competition rental packages on a daily, weekly or seasonal basis. Snowboards, bib overalls, ski racks, and children's rental packages are all available for rent as well. The ski shop staff can assist you with maintenance services, including binding, mounting, waxing, P-texing, and edging. A full tuning service with stone grinding is also available. Our head ski technician also provides ski tuning classes throughout the winter season. They sell lift tickets to most of the major ski areas in Colorado. Recreation supply--in the ski shop--lets patrons check out recreational, sporting, and camping equipment. It has everything from mountain bikes and sleeping bags to canoes and ice chests.
Summer hours: (May 1 to Oct. 31) Monday, Tuesday, Thursday and Friday 9 a.m.-5 p.m., Wednesday 10 a.m.- 2 p.m., Saturday 10 a.m.- 2 p.m., and Sunday 10 a.m.-noon.
Winter hours: (Nov. 1 to April 30) Monday, Tuesday, Thursday and Friday 10 a.m.-6 p.m., Wednesday 10 a.m.- 6 p.m., Saturday 10 a.m.-2 p.m., and Sunday 10 a.m.-2 p.m.
Recreation supply is also the place to rent a space to store your recreational vehicles in the base RV lot. For information, call 719-556-4867 or DSN 834-4867, or go to building 640.

Arts & Crafts/ITT/Leisure Travel
The Arts and Crafts and ITT/Leisure Travel are collocated in building 640. The Information, Ticket and Tour office offers discount lift tickets for Colorado's premiere ski areas, entertainment, educational, cultural, and sporting events. The leisure travel office offers worry-free travel arrangements which can consist of airline travel, car rental reservations, vacation packages, cruises and unlimited lodging accommodations around the world. A full-service awards shop, which provides custom laser engraving on almost anything from wood plaques, acrylic awards, clocks, pen sets, key chains, globes, eagles, knives and even flashlights. We also can provide embroidery service that can be done on hats, blankets, shirts and more. A custom frame shop allows customers to frame their own projects or have the staff do it for them. We also offer framing classes. These classes are offered on a regular basis throughout the year. The frame shop also specializes in retirement shadow boxes and flag cases. For more information about the Arts and Crafts and ITT programs and its services provided call 719-556-1760 for tickets, 719-556-4161 for the leisure travel office and 719-556-1731 for the frame and engraving shop.

Education Center
Education Services:
executes nearly $4 million in tuition assistance each year, provides education testing with the College Level Exam Program (CLEP) and DANTES Subject Standardized Tests (DSST), college testing and Professional Military Education (PME) testing, guidance counseling, Satellite Downlink training, Distance Learning, and web based Defense Language Proficiency Testing (DLPT V), provides on-base degree programs, sponsors Education Fairs semiannually, has information on GI Bill Education programs and the Career Advancement Accounts pilot program that delivers grants for spouses of active duty. Further services include application for Basic Officer Training (BOT), Airman Education and Commissioning Program (AECP) Airman Scholarship and Commissioning Program (ASCP) Scholarships for Outstanding Airman (SOAR) and Nurse Enlisted Commissioning Program (NECP)

Enlisted Specialty Training: provides Status of Training Briefings and Trend Analysis for the 21st Space Wing, conducts staff assistance visits to provide commanders with training the tools to maintain readiness, instructs the Air Force Trainers Course, manages the Career Development Courses and is responsible for Seven Level School eligibility management

Formal Training: manages in residence PME courses such as SOS, SNCOA, NCOA, Technical Training Schools, Joint PME and no name allocations for military formal training schools

Civilian Formal Training: manages employee development for Peterson,
Schriever, HQ AFSPC and NORAD/NORTHCOM, Cheyenne Mountain, oversight for three separate Management Training Committees (Budget $500,000-$1 million) , DTS Approval for Air Staff Funds, manages Civ Tech School Training, NCOA, SOS and is responsible for DCPDC Training Updates

Acquisition Professional Development Program: Manages acquisition continuous learning, DTS approval authority, and DISA facilitator. Updates certifications and warrants and is responsible for the coding of acquisition positions

Military Testing: manages Enlisted Promotion Testing (WAPS: Weighted Airman Promotion System), Aptitude Testing (language and enlisted classification), Language Testing, paper based Defense Language Proficiency Testing, Updates pay authorization for all (DLPT, I-V) and Base Management of Enlisted WAPS study material, Air Force Officer Qualifying Test( AFOQT), Armed Services Vocational Aptitude Battery (ASVAB) and the Basic Attributes Test (BAT) test

Library manages Circulating Book Collections (Adults, juvenile fiction), Leased Book Collections - best sellers and newly published materials, Book Exchange/Periodicals Recycle, Rosetta Stone - 152 user licenses for learning foreign languages, circulation non-print collections (CDs, DVDs, etc), Access to electronic resources, Deployed Spouses Internet Computer Camera, provides young adult/teen programs, Game Zone Play Station 3, Provides children programs - CDC Story Time, and provides Marketing for library services

Professional Development: Career Assistance Advisor provides advice and current information on benefits, attends unit Commander Calls and has oversight for First Term Airman Center (FTAC) - nine-day course transitioning Airman from training to mission ready, manages Right Decision Workshop, Professional Development Seminars e.g.: Effective writing, Leadership, Four Lenses.

Airman Leadership School: Provides leadership training in four blocks of education (1) Combat Leader (2) Supervisor Communication (3) Supervisor of Airmen (4) Military Professional: required for career Airman.

Pikes Peak Lodging Office
Pikes Peak Lodge is located in Building 1042, 125 E. Stewart Ave. The front desk is ready to serve you 24 hours a day, seven days a week. Check in time is 2 p.m. or earlier depending upon room availability. Check out time is 11 a.m., unless arrangements are made with management, prior to 8 a.m. on the day of check out. Pikes Peak Lodge has 155 Visiting Quarters, including Visiting Airmen Quarters, in Buildings 1026, 1030 and 1143. VQ rates range from $42 to $53.25 per day. They also have 67 Temporary Lodging Facilities that primarily serve families in permanent change of station status. TLF rates are $55 per day. In addition, they also have 10 Business Suites and one General Officer House with rates ranging from $54-$83.50 per day. All rooms are equipped with wireless high-speed internet. Smoking is not allowed in any guest rooms or common areas. Pets are only allowed in our "pet friendly" rooms. Pikes Peak Lodge has eight pet-friendly Temporary Lodging Facility units for an additional fee of $10 per day. For more information, call the Pikes Peak Lodge at 719-556-7851 or DSN 834-7851. You can also fax reservations to 719-556-7852 or DSN 834-7852 or e-mail Pikes.Peak.Lodge@Peterson.af.mil.

Military Personnel Section
The MPS provides service to more than 6,400 active-duty Air Force, multi-service and multi-national members, and more than 50,000 family members and retirees in the greater Colorado Springs area. The MPS is in the MSG Headquarters Building 350. The customer support counter is your first stop en route to any MPS office. General information and identification cards for active duty members, retirees, and authorized family members are provided at the front counter. Information and assistance are also available on a variety of programs including base in-processing, leave, evaluations, classifications, awards and decorations, personnel reliability program, assignments, promotions, separations and retirements. To contact the MPS leadership e-mail 21FSS.FSMP@us.af.mil or call 719-556-0006/6299 or DSN 834-0006/6299. To review the hours of operation, direct phone numbers and workflow addresses, view the MPS online at http://www.21fss.com/about/military-personnel/.  

NAF HRO
The NAF Human Resources Office is located in Building 350, suite 116 on the first floor. The NAF HRO provides personnel services to more than 375 civilian workers assigned to Peterson, Clear, Alaska and Thule, Greenland. Personnel services provided include the classification of positions, staffing of positions, employee benefits and entitlements, and employee and labor management relations.

Civilian Personnel
The civilian personnel office is located in Building 350, on the first floor. The CPO services more than 2,000 civilian workers assigned to Peterson, Cheyenne Mountain, and Thule, Greenland. Personnel services provided include position management and employee and labor management relations. The staffing of positions and employee benefits and entitlements are processed through the Air Force Personnel Center, Randolph AFB, Texas and Position Classification are processed through Air Force Manpower Agency, Randolph AFB, Texas. The CPO is open weekdays from 8 a.m.-4 p.m. and by appointment. For current information, call 719-556-4775 or DSN 834-4775.

Manpower and Organization Section
The Manpower and Organization Section (FSMM) is located in Building 350. The FSMM provides manpower and organizational support to all 21st SW units, to include geographically separated units and tenants. FSSM manages manpower and organization functions including Air Force organization structure; organizational and manpower standards; manpower resources, military grades, manpower planning and execution system, and peacetime and wartime manpower requirements and utilization; A-76 commercial activities and competitive sourcing, privatization studies and hierarchy for the Defense Civilian Personnel System (DCPDS). FSSM also manages process reengineering, continuous improvement initiatives, management consulting services, and teambuilding. Support services include facilitating off-site workshops, and meetings using Group Systems technology. FSMM promotes and is the focal point for the Air Force Innovative Development through Employee Awareness (IDEA) Program. For more information about manpower and organization support, call 719-556-4837 or DSN 834-4837.